Refunds and returns

This page summarises your rights and the steps to follow to return a product ordered on frenchieswines.com. It supplements our general terms and conditions of sale, which remain the reference document.

Changed your mind? 14 days to withdraw

If you are a consumer, you have 14 days from receipt of your order to withdraw, without having to give any reason for your decision (Article L221-18 of the French Consumer Code). Where this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.

To exercise this right, inform us of your decision in writing before the period ends:

• by e-mail to pierre@frenchieswines.com;
• or by post to FRENCHIES WINES, 7 parc des Fontenelles, 78870 Bailly.

You may use the withdrawal form at the bottom of this page, but this is not compulsory: any clear statement is sufficient.

Returning the products

Send the products back to us within 14 days of sending your request, to the address we give you in our reply. Return costs are payable by you.

The products must reach us in their original packaging and in perfect condition for resale. A bottle that has been uncorked, opened or damaged cannot be taken back. We therefore advise you to keep the original packaging until the end of the withdrawal period and to pack your return carefully: the products are then transported under your responsibility.

The refund

We will refund all sums paid for the order, including delivery costs, within 14 days of your withdrawal request. We may wait until we have received the products, or proof that they have been sent, before making the refund.

The refund is made by credit to your bank account, using the payment method used for the order.

A damaged or incomplete parcel

Products are transported at our expense and at our risk until delivery. On receipt, check your parcel carefully in the presence of the delivery driver. If it is damaged, or if any products are missing, record precise reservations on the carrier’s delivery note (for example “box crushed, two bottles broken”) and notify us by e-mail the same day, with supporting photos. We will then send you the missing or damaged products at our expense.

A defective product

Our products are covered by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and by the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). If a delivered product is defective, write to us stating the nature of the problem and enclosing any relevant supporting evidence. Once the defect has been established, we will replace the product free of charge, with return and reshipping costs paid by us, or, if replacement is impossible, refund its price.

A late delivery

We deliver within mainland France within a maximum of 14 working days of receiving your payment. If this period is exceeded by more than 7 working days, except in cases of force majeure, you may cancel your order in writing: we will then refund all sums paid in full within 14 days of your request.

Contact us

For any question about a return or a refund: pierre@frenchieswines.com.

Withdrawal form

Complete and return this form only if you wish to withdraw from your order.

For the attention of FRENCHIES WINES, 7 parc des Fontenelles, 78870 Bailly — pierre@frenchieswines.com:

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Ordered on: …………… / Received on: ……………
Order number: ……………
Name of consumer: ……………
Address of consumer: ……………
Signature of consumer (only if this form is notified on paper): ……………
Date: ……………